August 2014

Touchpoint journal

Touchpoint journal

During August I have been adding to the blog on this site and increasing the use of twitter for this research. Going forward these will be the main places used to store key project references and links.  An excellent reference I discovered was: 'Voices of experience' published by Broadway Homelessness and Support. This looks at the personal and direct experiences of 'persistent' street drinkers in relation to support. This document is being used in the further development of a street drinking persona journey map, which will become a detailed graphical description of the many drivers and issues involved.

Also this month I have begun to look more closely at the use of service design in general and specifically in relation to health care and well-being.