December 2013

In December I focused on further developing the journey maps to bring them to the point at which they could form the basis for a discussion with key stakeholders, to further develop these.

I also began to work on this website as a place to collate information, test ideas and showcase images which would aid in the process of making initial contact and develop relationships with stakeholders.

As the journey maps developed it became apparent that it would be important to combine these with other mappings / diagrams to describe service processes and stakeholder interaction. This could be achieved by developing a system of coding, which would allow all these drawings to reference to each other and interrelate to form design tools going forward.