September 2014

Service design tools on  Flickr

Service design tools on Flickr

I have been investigating service design methods in more detail. A key publication I discovered this month was Touchpoint, specifically the August issue 'Better outcomes by Design'. This edition was beneficial for introducing the key service designers and projects which use service design in the healthcare realm. I also changed the name of this site from architectural labyrinths to design labyrinths in order to reflect the gradual change in my design thinking.

During the second half of September I took a much needed holiday during which I attended the design biennial in Venice for a couple of days. The main focus was architectural but within this there were some examples of interesting social projects which used architecture as a tool to encourage behavioral change.