The overall Aim is to explore ways in which access to existing support services can be improved, through the design of interventions or tools which complement existing care pathways. This will be through the application of service design methods alongside consultation and co-design with key stakeholders.
The project has a dual goal of producing innovative strategies to reduce alcohol related anti-social behaviour, whilst helping individuals to access support more effectively. The intention is that proposals will be inclusive and socially responsive, rather than simply causing a displacement of behaviour (as often happens when enforcement methods are used).
The key objectives of the research are:
Objective 1> Define the series of sequential steps taken by, and forces acting upon an individual before, during and after engaging with support. This could include spatial, social, economic, institutional and environmental factors. Service design techniques will be used to develop research methods and for structuring information.
Objective 2> Use research outputs, including persona journey maps, service maps and primary data to engage with key stakeholders to discover opportunities for re-designing specific touch points, in order to encourage individuals to access and maintain engagement with support.
Objective 3> Implement and pilot proposals in a single location. The results will then be critiqued and further developed into tools for improving service access more universally. As an example a proposal could be the development of a single tool for alcohol AUDIT 4 that would also collect additional information about that client. The tool would display key issues clearly using graphics and the information would ‘stick’ to individuals as they navigate different services, allowing a more effective tailoring of support to each client’s specific needs (personalised care).
Objective 4> Consider the feasibly of proposed solutions, in terms of finance, installation and sustainability.